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Business Service Charter

Teesside University provides professional services including apprenticeships, consultancy, knowledge transfer, professional development, help to access funding, graduate placements and recruitment for companies of all sizes, as well as specialist facilities and highspecification meeting and conference venues.

This Charter sets out our commitment to a professional business service for all customers of Teesside University.

Clients of Teesside University can expect:

  • courtesy and confidentiality
  • a responsive approach to all enquiries
  • a single point of contact who will manage the service
  • a clear assessment of business needs and a clear service proposal
  • accurate information and impartial advice
  • a commitment to honour timescales and deadlines and to communicate effectively
  • clarity of charges and information on any sources of financial support
  • the opportunity to feedback to help improve our services.

Customer feedback

Your feedback helps us to evaluate and improve our services. We will always ask for formal feedback, but also welcome your unsolicited comments. If you have any comments about the quality of our service, please get in touch:

What if you are unhappy?

We're committed to a high level of service, but sometimes things go wrong. If this happens we welcome the opportunity to put things right, and promise to treat complaints and concerns openly and fairly. Formal complaints will be managed by Teesside University, Middlesbrough, Tees Valley, TS1 3BX.

We guarantee quality. All our business services carry the Customer First Standard, a quality mark recognising excellent customer service. And we can also help you source financial support.

Our business service charter sets out our commitment to a professional business service for all our clients.

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